Telehealth Hiring Playbook
The rise of Telehealth hasn’t just transformed how care is delivered. It’s changed what top clinical talent expects from the employers they choose.
Today’s Telehealth professionals, from GPs to Medical Directors, aren’t chasing titles. They’re chasing purpose, flexibility, and platforms that work as smart as they do.
1.Flexibility without autonomy? It’s a half-sell.
The promise of Telehealth was built on flexibility. Yet, many providers are still treating it like “traditional locum work”with video calls.
Clinical talent now expect more than just remote working.
What they want:
Control over hours and caseload
Autonomy in decision-making
Asynchronous clinical work where possible
💡 CX Tip: Flexibility without autonomy is a half-sell. Offer both.
2. Purpose and Impact Matter More Than Ever
The best clinicians are driven by meaning — not just medicine. They want to know how their work improves lives, drives innovation, and makes care more accessible.
What they’re asking:
“Do the values of this Service align with mine?”
“Will I have a say in how care is delivered?”
“Am I contributing to something meaningful?”
💡 CX Tip: Build your employer brand around impact, not just perks.
3. Tech-Enabled, Not Tech-Burdened
Digital health professionals expect intuitive, clinician-friendly platforms. Not clunky systems that add to their admin load.
What turns them off:
Poor UX that disrupts clinical flow
No input on platform development
Tech that treats them like data processors, not decision-makers
💡 CX Tip: Co-design tools with clinicians and highlight that in your hiring process.
4. Compensation
Cost of living is high — and talent knows their worth. Compensation needs to go beyond salary and speak to long-term growth.
The full value proposition must include:
Equity or profit share (especially for startups)
AHPRA development, compliance and training funded by the business.
Clear growth pathways into leadership or innovation roles
💡 CX Tip: Package your offer like a startup would sell investment — show ROI on joining your mission.
5. Fast, Human Hiring Processes
The Telehealth talent market moves quickly. If your hiring experience is slow, impersonal, or generic, you’ll lose top candidates to more agile competitors.
💡 CX Tip: Personalised outreach, clinical alignment in screening, and role clarity = conversion.
Telehealth is no longer a stopgap — it's a cornerstone of modern care.
With the federal government backing nationwide access, the competition for clinical innovators will only intensify.
The companies that attract forward-thinking talent today will define care delivery tomorrow.
At CX EMBASSY, we help Digital Health and Aesthetics companies build teams that lead, not follow. From Telehealth GPs to Medical Directors and C Suite talent, we find the people who are ready to shape the future of care.